Let's face it, client face time is decreasing

By Ryan Schaul, Director of Client Services


Way back in the day, during the time period of Mad Men and such, three martini lunches were the considered the norm in the area of agency account service—a lot of schmoozing and a lot of boozing day in, day out; being in front of clients as frequently as possible was norm.  Keeping agency top of mind awareness for the client was key back then.

Great account service….Is there such a thing?

By Ryan Schaul, Director of Client Services


If you look online for tips to providing good agency account/client service, you’ll find a lot of the same general ideas or message points - just written differently by each industry expert or client service professional. All these “tips” are fine and work for the most part when it comes to providing good account service.